Shipping policy

REFUND POLICY
(Shopify admin → Settings → Policies → Refund policy)

Refunds and returns

Thank you for supporting independent music. We want you to be happy with your purchase. If something isn't right, please get in touch through the contact page at sacredblackrecords.com and include your order number.

Digital scores and downloads
Because PDF scores, parts and audio downloads are delivered instantly and can't be returned, all digital sales are final. If a file is damaged, incomplete, won't open, or isn't the item you ordered, contact us within 30 days of purchase and we will send a corrected file or issue a full refund.

CDs and vinyl
You may return unopened CDs and records in their original shrink-wrap within 30 days of delivery for a refund of the item price. Opened items can't be returned unless they are defective. Return shipping is the customer's responsibility unless the item arrived damaged or defective, or we sent the wrong item.

Damaged, defective or incorrect items
If a CD or record arrives damaged, plays with a manufacturing defect, or isn't what you ordered, contact us within 30 days of delivery with a photo of the item and packaging. We'll send a replacement at no cost, or a full refund including original shipping if a replacement isn't available.

Lost packages
Orders ship by USPS Media Mail with tracking. If tracking hasn't updated in 14 days, contact us and we'll work with USPS to locate the package or send a replacement.

How refunds are issued
Approved refunds are made to the original payment method, usually within 5–10 business days after we receive a return or approve a claim. Original shipping charges are refunded only when the return is due to our error or a defective item.

SHIPPING POLICY
(Shopify admin → Settings → Policies → Shipping policy)

Shipping

Digital scores and downloads
PDF scores, parts and audio downloads are delivered instantly. You'll receive a download link on the order confirmation page and by email. Digital products can be purchased from anywhere in the world.

CDs and vinyl
We ship physical items only to addresses in the United States and its territories (including Puerto Rico, Guam, the U.S. Virgin Islands, American Samoa and the Northern Mariana Islands), as well as APO, FPO and DPO military addresses. We are unable to ship CDs or records to other countries.

All physical orders ship by USPS Media Mail at standard USPS rates, calculated at checkout from the weight of your order. Orders usually leave us within 3 business days. USPS Media Mail typically takes 2–8 business days to arrive, and delivery times can vary. Every package includes tracking.

Questions about an order? Get in touch through the contact page at sacredblackrecords.com.